The ACE Service Department can best be summed up in two words: CUSTOMER SERVICE

Many companies talk about customer service but at ACE we live it. At many "customer service' companies it begins when you try to contact them for service and are led through an aggravating list of voice prompts on the phone. It's irritating and wastes your time.

At ACE you will always talk to a person the first time and every time you call. Our dispatchers are trained to help you through any problems in a friendly and efficient manner.

If your problem cannot be solved over the phone, they will dispatch a technician to your location. You can expect a tech to arrive in about 3.5 hours. ( Our Average Response Time )

Chances are that the technician who walks through your door will have 17 years experience. ( Our Average Tenure ) This ensures that your problem is handled right the first time.

Supporting our technicians are our award winning supply and parts departments with over $250,000.00 in inventory at all times. Also supporting our technicians are Product Specialists who specialize in High Volume, Color,and Information Technologies.

Speaking of IT, at ACE we also have the Advanced Technology Group who specialize in any computer or networking related issues. These employees are certified in Microsoft, Macintosh, and Novell environments and have experience on a vast array of networking issues.

In the rare case that your equipment is down and cannot be repaired in a timely manner, ACE will provide a loaner free of charge to you within 24 hours.

As is the case in todays world, technology doesn't always work right, and that's why were here. And if something is still not right I'm always here to make it right.

If you need to place a SERVICE CALL please call our direct service line at (216)642-7355.

Kelly Baker
Director of Service
Ace Business Solutions
216.642.9555
kbaker@acecleveland.com